Policies

Confidentiality Agreement

Embrace Sober House operates a strict confidentiality policy. Your records, both oral and written, will be kept in confidence, according to standards set down in UK and US Legislation.

This policy is designed to provide a maximum amount of trust between residents and staff. Any information given to staff by residents is never passed on to other residents. However, residents should note that any disclosure to a member of the clinical team may be handed over to another member of the clinical team, as this is designed to provide residents with a holistic care approach, ensuring continued care.

Refund Policy

In order to book your room and secure your treatment a payment of 1500usd non-refundable deposit has to be made in advance.

The balance of any payments due must be made on arrival (unless any alternative agreement has been previously made). Should any resident wish to leave our treatment facility for any reason within 5 days of their arrival, we will gladly issue a 50% refund of the balance that was paid on arrival; this will be processed within 7 days. After this period, if a resident wishes to leave for whatever reason, no refund will be given.

Involuntary Discharge

Embrace Sober House reserves the right to discharge any resident from our treatment program for any of the following reasons:

1.       The resident is found to be intoxicated during their stay at Embrace Sober House or is in possession of any alcohol and/or drugs.

2.       A resident causes disruption to the treatment program and/or disturbs the treatment of other residents during their stay at Embrace Sober House.

No refund will be given when a client is involuntarily discharged